Question 1

When can I expect my product to arrive?

Accepted Answer

Delivery times can vary depending on location, complexity of project, etc. Generally two weeks is a common turnaround time for a custom project. Feel free to reach out at any point in the process to get a status update. Also keep in mind that during peak holiday seasons, estimated times might be a bit longer, so getting the project started as early as possible ensures an on-time delivery.

Question 2

Do you offer refunds?

Accepted Answer

For custom drawings, unfortunately refunds are not possible. I work to make sure you are well-informed throughout the process to obtain a positive result.

For all reproductions and physical products, returns are available within 30 days and must be returned in original condition. Customer agrees to pay shipping costs in event of a return.

Digital products are also non-refundable.

Question 3

Do you offer international delivery?

Accepted Answer

Yes, I offer international delivery to many countries. Shipping costs and delivery times will vary based on the destination. Please reach out to me and I can give you a more accurate estimation.

Preston Cottrell studio

FAQ

CONTACT

info

POLICIES